Terms of Service

Acceptance of Terms

By accessing or using the CareBridge Connect platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a skilled nursing facility or other organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree with these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you (and your organization, if applicable) and CareBridge Connect LLC.

Description of Service

CareBridge Connect is a HIPAA-compliant, cloud-based communication platform designed for skilled nursing facilities. The Service enables care teams to share real-time care updates, photos, and messages with authorized family members of residents.

Key features include care log timelines, family notification feeds, secure document vaults, visit tracking, wellness trend reporting, and AI-powered family chat with clinical guardrails. The specific features available depend on your subscription plan.

Account Registration and Facility Agreements

To use the Service, a skilled nursing facility must complete the registration process and execute a Facility Agreement, which includes a Business Associate Agreement (BAA) as required by HIPAA. Individual users (staff and family members) are invited and provisioned by the facility administrator.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account at security@carebridgeconnect.ai.

Facility administrators are responsible for ensuring that only authorized personnel have access to the platform and that family member invitations are sent only to individuals with a legitimate relationship to the resident.

HIPAA and Protected Health Information

Skilled nursing facilities using CareBridge Connect are Covered Entities under HIPAA. CareBridge Connect operates as a Business Associate and will enter into a Business Associate Agreement (BAA) with each facility prior to any PHI being processed through the platform.

The BAA governs how CareBridge Connect may access, use, and safeguard PHI. We will only use PHI as permitted by the BAA and applicable law.

Prohibited uses of the platform include:

• •Sharing PHI with unauthorized individuals
• •Using the platform to store PHI beyond the scope of the BAA
• •Exporting or downloading PHI for purposes not authorized by the Covered Entity
• •Any use that would violate HIPAA Privacy or Security Rules

Permitted Use and Restrictions

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes in accordance with these Terms and your subscription plan.

You may not:

• •Reverse engineer, decompile, or disassemble any part of the Service
• •Use the Service for competitive analysis, benchmarking, or to build a competing product
• •Sublicense, resell, or redistribute access to the Service
• •Use the Service in any way that violates applicable laws or regulations, including HIPAA
• •Attempt to gain unauthorized access to any systems, networks, or data associated with the Service

Payment Terms

CareBridge Connect offers both annual and monthly billing options. Pricing is based on facility size and the features included in your chosen plan. Custom enterprise pricing is available for multi-facility organizations.

• •Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
• •Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled in writing.
• •Cancellation: You may cancel your subscription with 30 days’ written notice prior to the next renewal date. Upon cancellation, you will retain access through the end of the current billing period.
• •Data Export: Upon cancellation, you may request a full export of your facility’s data within 90 days. After this period, data will be permanently deleted.

Data Ownership

Your facility owns all resident data. All data entered into the platform by facility staff, including care logs, resident profiles, family contact information, and uploaded documents, remains the property of the facility.

You grant CareBridge Connect a limited, non-exclusive license to process, store, and transmit your data solely for the purpose of providing and improving the Service. This license terminates when your subscription ends and data is deleted.

CareBridge Connect owns all intellectual property rights in the platform, including software, algorithms, designs, documentation, and trademarks. Aggregate, de-identified usage data may be used by CareBridge Connect to improve the Service.

Limitation of Liability

To the maximum extent permitted by applicable law, CareBridge Connect LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount paid by you to CareBridge Connect in the twelve (12) months immediately preceding the event giving rise to the claim.

The Service is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of the Service, except as expressly stated in your Facility Agreement.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States of America, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Utah County, Utah.

Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify facility administrators via email at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. The “Last updated” date at the top of this page indicates when the Terms were most recently revised.

Contact Us

If you have questions about these Terms of Service, please contact us: